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Delivering It · lesson 3 of 3

A year later

After this lesson you can

Describe what a successful programme looks like twelve months on, and how you would know.

Assumes you have read The conversation.

Twelve months on, the question is not whether the controls are deployed. It is whether the organisation notices when one of them stops working — which is a different property and the only one that survives the person who built it.

What is true

Day 0Day 365
Registrar accountShared login, no MFA, no lockIndividual logins, MFA, transfer lock; registry lock on two domains
Primary domainp=none, reports unreadp=reject, reports read weekly by a named person
Marketing domainNot resolving for validating resolversResolving; unsigned by decision, with the reasoning recorded
Parked domainsSix completely open, two able to receive mailSix locked down with the full non-sending set
Country domainsUncontrolledRecovered, or on a documented track with an owner
Dangling recordsAt least one, unknown totalNone, and offboarding includes a DNS step
LookalikesFive, one operational, none detected by usDetected within hours; a queue that is worked and closed

How you would know it is working

  • Something broke and was caught by a check rather than by a customer. That is the single best indicator, and it will have happened at least once — a vendor grew an SPF include, or a certificate nearly expired.
  • A new domain was registered and entered the estate correctly, with the non-sending set, on day one, without anyone escalating.
  • A vendor was offboarded and its selector and include went with it.
  • Somebody other than you answered a question about the estate from the handover document.
  • The lookalike queue is worked and closed, in single figures per week, with recorded closure reasons.

How you would know it is not

The alerts are muted. Nobody remembers when.

A domain was registered in March and nobody applied
the record set, because the person who would have
done it was not asked.

The lookalike queue has 340 items and the last closure
was in June.

The handover document is eight months out of date.

The pass rate is fine and nobody has looked at which
sources it is fine for.

Every one of those is a programme that deployed everything correctly and stopped being operated. The controls are still published; the property that made them worth having is gone.

Reassess with the same method

The point of a repeatable assessment is that year two is a diff rather than a project. Run the same sequence, produce the same table, and compare — and the comparison tells you what decayed, which is the finding that matters most at this stage.

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