The person who built the programme will move on and the estate will not. What survives that is a small amount of documentation of a specific kind — and it is not the assessment report.
The one document
Per domain:
what it is for, and whether it should send mail
its current DMARC policy, and the date it reached it
every sender, and who inside the organisation owns it
every DKIM selector, and which vendor it belongs to
where its DNS is hosted, and where the registrar
account is
who to contact when it breaks
Per estate:
the monitoring in place and where its alerts go
the exclusions, and why
the "not doing this, and why" list, with triggersEverything there is a fact about ownership and intent, which is precisely what cannot be recovered from DNS. A successor can rebuild the technical picture in an afternoon with the assessment method; they cannot rediscover that a selector belongs to a vendor the marketing team pays for on a card.
What does not need documenting
| Why not | |
|---|---|
| The current record values | Queryable at any time, and stale the moment you write them down. |
| How SPF works | It is documented elsewhere by people who do it better. |
| The original assessment report | A snapshot of a state you have since changed. |
| Step-by-step provider instructions | They change, and a wrong instruction is worse than none. |
Keeping it true
- Update it as part of the change, not afterwards. A new vendor is not onboarded until it has a row.
- Keep it where the work happens — in the repository or the ticket system rather than in a document nobody opens.
- Check it during the quarterly sweep. A selector in DNS with no row, or a row with no selector, is a finding in its own right.
- Keep it short enough to be read. A successor will read two pages and will not read forty.
The test
Hand it to somebody competent who has never seen the estate, and ask them to tell you which domains send mail and who owns each sender. If they can, it works. If they have to ask you, it does not — and you are the single point of failure the document was supposed to remove.